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Deskside Support Analyst (EL2)

Deskside Support Analyst. Our client is currently seeking a Deskside Support Analyst to join the team in the Chicago practice. The individual will work as part of a team to provide user support and basic training on IT devices. Individual will troubleshoot, research, resolve and document technology issues and problems as reported by doctors, technicians and staff. Individuals will need to participate in our on-call service where they will be available 24x7 for a full week about 8 weeks a year
Essential Duties and Responsibilities:

  • Support end-user desktops, laptops and other devices. This includes software installation, configuration and maintenance. It also includes minor hardware replacement and installation.
  • Assist doctors, technicians and staff with all IT problems and issues.
  • Provide basic IT training, orientation and coaching to new and existing employees.
  • Assist Network team to troubleshoot and resolve network issues as necessary.
  • Record trouble tickets and resolutions in client's ticketing system.
  • Assist in other initiatives as necessary.

Qualifications:

  • Minimum 2 years' experience in a Help Desk technical support role.
  • Associates Degree or equivalent
  • Proven experience with desktop support running Microsoft Windows 7 or newer and Microsoft Office.
  • Proven experience installing, configuring and supporting software applications.
  • Ability to research technical issues and find best-fit resolutions.
  • Experience with supporting Apple computers and devices.

Shift: The position is full time, first shift. Weekends, on-call and holidays based on needs of the department.
All candidates must complete an acceptable background check, including references and a pre-employment drug test.
IND-FS
gdr4900


 

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